FAQs
Do You Offer Free Shipping? International Shipping?
- Shipping is free for orders placed within the continental US. International orders will incur shipping costs to their destination.
Do You Have Samples?
- Due to the nature of our remnant fabric, we cannot offer samples at this time.
Where Are You Located?
- We are located in Sudbury, Massachusetts
What Products Do You Sell?
- We currently offer pillows to our customers, with more exciting things to come.
How Do I Contact You? Do You Have Social Media?
- You can contact us through our website here or directly through our email kalos@kalospillows.com. You can also visit our Instagram page @KalosPillows.
What If I Need To Cancel My Order? How Do I Return Items?
- If you need to cancel your order, please contact us through our contact page or email us at kalos@kalospillows.com. If you need to return your order, please refer to our Return Policy
Is There A Minimum Order?
- There is no minimum order for our products.
What Form of Payments Do You Accept?
- We accept all major credit card providers.
Do You Offer Discontinued Fabrics? Are The Fabrics Flawed?
- Since our products are made from remnant fabrics, we are able to offer discontinued patterns in limited quantities. All of our fabrics are checked over before they become pillows, but there can still be stubborn imperfections. Any flawed products are still available in our Clearance Section
How Do I Care For My Pillows?
- For small spills, we recommend spot cleaning with water and a mild soap. For any large spills and stains, we recommend dry cleaning for best results. We also recommend that pillows are not left in direct sunlight as they will begin to fade.
Are You For Profit? Non-Profit? Do You Give To Charities?
- Our goal at Kalos Pillows is to give back to our community. Whether that be through eco-friendly practices or donating to one of our 5 charities, we aim to strengthen those around us for the betterment of us all.